Exchange & Return Policy

EXCHANGE & RETURNS

At Zayra Clothing, we want you to have a smooth and satisfying shopping experience. If there is an issue with your order, you may request an exchange or refund within 7 days of delivery, subject to the conditions below.

Exchange Eligibility

An exchange or refund can be requested if:

The product received is faulty, damaged, or defective.

The product received is different from the product originally ordered.

The product received does not match the product that was confirmed in your order.

Please note that slight variations in color may occur between the actual product and images displayed on digital screens. Such minor differences are not considered a manufacturing defect.

Product Condition

For an exchange or refund request, the product must be unused, unworn, unwashed, and in its original condition, with the original packaging and tags intact.

How to Request an Exchange or Refund

To request an exchange or refund, please contact us through our official WhatsApp number or email within 7 days of receiving your order.

Please provide:

Order Number

Reason for the request

Clear pictures/videos of the product, if applicable

Our customer support team will review your request and guide you through the process.

Refund Process

If the product is confirmed to be defective or incorrect, you may return it to us.

Once we receive and verify the returned product, the eligible refund amount will be transferred to the customer's provided bank/account details.

Important

Exchange or refund requests must be made within 7 days of delivery.

Products that have been used, washed, altered, damaged after delivery, or returned without their original packaging/tags may not be eligible for exchange or refund.